EXICON

Internet Banking 2.0 Style

3 days ago Intuit announced their acquisition of mint for USD 170M. If you haven’t used Mint yet, it’s a brilliant service supporting consumers based on spending habits and methods with alternatives on how to make that dollar stretch further. Making it easy to use was a critical element to their success http://www.thestandard.com/news/2008/10/23/mint-vs-quicken-patzer-points-importance-ui

Last year we met with a number of consumer and retail banks on the shift on the internet and offered some options on how this might effect their online customer propositions. Below is an extract from those presentations.

We sort of stopped pitching this after the financial crisis broke out in full swing, but with this acquisition it sort of makes me want to bring it out again and see if we can find some takers :).

Wouldn’t it be great to get such interaction with your online bank? We manage multiple accounts and internet banking whilst brilliant in terms of service, ease of use etc, still has a long way to go. Banks have just really “overlayed” their legacy processes and systems onto the web, rather than looking at it with a fresh pair of eyes on how to adopt the processes and systems to support customer service goals, especially when it comes to servicing small and medium businesses.